At Fruits4Real, your money is and will always be your money – whether it’s your deposit or your winnings. If it were up to us, we’d hand you the money the second you ask for it. However, we have to deal with authorities and comply with a number of regulations. Also, we want to guarantee that your money is always in a safe place. That’s why we have a carefully designed Withdrawal Policy, which you can read below.
Are you eligible for a withdrawal? If you have accepted a Bonus, you may need to first meet the wagering requirements for the Bonus money to be eligible for payout. You can find more about this in our Bonus Terms.
A lot of players have second thoughts after withdrawing the money, and want to play on. To give you an opportunity to easily cancel your withdrawal, we always offer a 24-hour pending period before transferring the money. During these 24 hours, you can cancel your withdrawal request at any time. If you do, we will transfer the full amount back to your player account.
To make sure your money goes to you and no one else, we have to go through a verification process. This process is to verify your identity, and is necessary to guarantee the safety of your money. To not waste any time, we carry out as much of this process as possible during the 24-hour pending period. You can help speed up this process by sending us the following documents as soon as you request a withdrawal:
Please make sure you send us all requested documents within 5 business days, or we reserve the right to decline your withdrawal request. Once we have all the required documents and all requirements have been met, it may take up to 24 hours to process the withdrawal request for approval.
Once we’ve processed your withdrawal request, the money is heading your way! While you’re waiting for your money, here is some helpful information about the way we handle payouts.
We will send you every last cent of your hard-earned winnings. However, we do have a payout limit. Any winnings over €25,000 will be paid in monthly instalments of max. €25,000.
We always transfer your winnings to the payment method you have used to deposit. The only exception is when you used a credit card to deposit. In that case we will wire the money to your bank account.
Nothing is worse than waiting. We get that. So while we do everything to get your money into your account as fast as possible, we do have to adhere to regulations. That’s why you have to take into account a transfer period. The transfer period is: